With the in-depth development of the national market economy, market competition is becoming fierce increasingly, the requirement of the users are getting higher and higher, and the requirements for after-sales service are more and more. For this reason, our quality management department has set up an after-sales service team to meet the requirements of market development. The service personnel are responsible for handling the after-sales service of our products.

 

At the same time, Tanggong valve group has made great efforts in internal quality management, and obtained ISO9001 quality certification, API-6D certificate and special equipment license for pressure pipeline. Therefore, we can fully capable of:

1. The products are manufactured in accordance with international standards or corresponding product standards, and are inspected strictly before leaving the factory.

 

2. Upon receipt of the order, it will be shall manufacture, inspect, pack and deliver the products in strict accordance with the relevant provisions of contract, and guarantee the products to be delivered to the designated place on time.

 

3. The product warranty is the 12th month from the delivery date. Within the warranty period, if the product does not work properly or is damaged duo to quality problems, the company is responsible for free repair or replacement. In case of damage or abnormal work caused by improper use of the user, the company can provide maintenance services. If the user needs, the company can go to the site to guide the installation and debugging, the company also provides users with pre-sales, after-sales technical advice.

 

4. Users in the use of the company’s products in the process of problems or information, please contract us in a timely manner, in order to handle and improve, so that our products can more meet your requirements.

 

5. We will give you a definite answer within 24 hours if you call us. If necessary, in the domestic users we will come to provide services with 48 hours. For foreign customers, we will arrive at the site in the shortest time service.

 

The above is the commitment of our company to after-sales service. We sincerely welcome your comments and suggestions for improvement.

 

Sincerely hope that we have a pleasant cooperation!